Privacy Policy “Naqel Application”

Date: 2023

“Naqel Application” and / or its owner company, Deviate Digital Marketing (DV8) (collectively referred to as “Naqel Application”) collects information about you when you use our mobile applications, websites, call center and other products and services of ours (collectively referred to as “Services”) and through your other interactions and communications with us.

This privacy policy states the basis on which “Naqel Application” or its website will rely on processing information, including personal data, which we collect from you or share with us, whether you are a service recipient or a service provider.

By accessing or using any of our Services or sharing information with us, you agree to the terms of our Privacy Policy set out below.

Scope and Application: This privacy policy (“Privacy Policy”) applies to persons anywhere in the world who access and use our Services (“Users”) as well as service providers, or any other persons using “Naqel Application” system under license (collectively referred to as "Service Providers").

Information Collection We collect information that you provide or share with us directly through your access or use of the Services, including information that you share during activities such as creating or modifying your account, ordering on-demand services, contacting customer support or otherwise contacting us. This information may include: your name, email, phone number, mailing address, profile picture, payment method, financial data, credit card information, your GPS location, and any other information you choose to provide us therewith.

Kindly note that we do not knowingly collect or maintain data or personal information from children under the age of 18 through the Services, as we require that all users undertake to us that they are at least 18 years of age.

Information we collect through your use of our Services When you use our services, we collect: Personal Information: Any information that can be used to contact you directly (such as your full name, mailing address, telephone number, credit/debit card information, or email address).

Demographic Information (i.e. information you provide or that we collect that is not personal information, including but not limited to postal code, country of origin, gender, username).

System Information, including the type of mobile device you are using, a unique device identifier, for example your device's IMEI number, the owner's address of the device's wireless network interface, or the mobile phone number used by the device.

Mobile Network Information, mobile operating system, type of mobile browser you are using, time zone settings, device location, IP address, SMS data.

Transaction Information: age/date of birth, browsing history information.

Search history information and registration history information ("Demographic Information" together with personal information "Personal Data").

We also use Global Positioning System (GPS) technology to determine your current location. Some of our services that need to enable location require your personal data for future operation. If you want to use a particular feature, you will be asked to agree to the data that is being used for this purpose, including also the two addresses that you add to the application or website.

Information we collect from other sources: We may also obtain information from other sources and combine it with personal information we have received from you or collected through our services, for example: If you choose to link, create, or log in to your “Naqel Application” account with a payment services provider or social media service (for example, Facebook) or if you connect through a separate app or website that uses our API (or API that we used); We can obtain information about you or your communications from that website or application.

If your employer uses one of our enterprise solutions, we can obtain information about you from your employer.

When you request services on demand, our service providers may provide us with a user evaluation after providing services, and the same is the case, a user evaluation of service providers is requested. If you also interact with our services in another capacity, for example as service providers, we may combine and associate that information with personal information we have collected from you as a user or recipient of the service.

Use of Personal Data: We may use personal information that you provide to us or that we collect from you for the following purposes: Provide, maintain and improve our Services, including, for example, facilitating payments, sending receipts, delivering products and services you request (and sending related information), developing new features, providing customer support to users and service providers, developing security features, granting permission to users, and sending product upgrades and updates and administrative messages.

Perform internal operations and administration, including, for example, preventing fraud and misuse of our services, troubleshooting software errors and operational problems, performing data analysis, testing and research, and monitoring and analyzing usage and activity trends.

Send or facilitate communications between you and our service providers, such as estimated times of arrival (ETAs), or between you and a contact of yours at your direction regarding your use of certain features such as referrals or invitations.

To send you information we think will be of interest to you, including information about “Naqel Application” products and services, promotions, news and events of “Naqel Application” and other companies, as permitted and in accordance with applicable local laws.

Notify you about changes to our services.

To allow you to participate in interactive features of our Services. Keeping our services safe and secure.

Customize and improve the Services, including providing or recommending features, content, social communications, referrals, and advertising.

Storage, transfer and deletion of personal data: You agree that we have the right to transfer the personal data described in this privacy policy to and from, and to process and save it in the company's systems or any other country or any other entity chosen by the company for the purposes of saving, as some of them have a data protection system in which less than the region in which you reside. In that case, we will take the necessary measures to protect your personal data in accordance with this Privacy Policy, by submitting your personal data, you consent to this transfer, storage or processing. We will take all necessary and reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

To maintain the integrity of our and you databases, to perform services on an ongoing basis on your behalf, for research, analytics and statistical purposes and to ensure compliance with applicable laws and regulations, we retain personal information and demographic information provided by users and service providers, for an extended period of time. Naqel Application will not be responsible for the accuracy of the information you provide, and will modify and update your personal information in our databases upon your request.

We will erase or archive your personal information from active use if required to do so by specific law or at your request, by sign in or access the Services, you do hereby represent and warrant that you understand that all information submitted by you through the Services or otherwise to the Naqel App may be used by the Naqel App in accordance with applicable laws, this Privacy Policy and our customer terms and conditions of use.

And in the event that you delete the application, all your information that you shared with us will be deleted, and if you use the application again, we will request information from you again, unless there is an outstanding balance that shall be paid first before the ability to delete the account, whether you are a recipient of the service or a service provider. Sharing personal data: We may share Personal Data that we collect about you as described in this statement or as described at the time the information is collected or shared through our Services, We may share your personal data including the following: With service providers, from providing the services you request.

For example, we share your name, pick-up and/or drop-off locations with service providers and your Global Positioning System (GPS).

With third parties to provide a service you have requested through a partnership or promotion offered by a third party or by us. With electronic payment service providers / such as our affiliate MEPS Company or any other company with which we contract for the same purpose.

With third parties with whom you choose to allow us to share your personal data, for example, other applications or websites that integrate with our application processing interface (API) or Services, or an application processing interface (API) or service with which we integrate.

With your employer (or similar entity) and any third parties required to be engaged by us or your employer, if you participate in any of our enterprise solutions.

Another important sharing: We may share your personal data: With any subsidiary, partner, or branch of the "Naqel Application". With agents, consultants, marketing and advertising partners, and other service providers who need access to that personal data to perform work on our behalf; or to perform any contract we have concluded with them.

In response to a request for any information by a competent authority if we believe disclosure of such information is pursuant to, or otherwise required by, any applicable law, regulation or legal process.

With law enforcement officials, governmental authorities or other third parties to enforce or apply our terms and conditions to investigate potential violations or if we believe your actions are in violation of our terms and conditions of service or to protect the rights, property, or safety of "Naqel Application" or others.

With other parties regarding any merger, sale of company assets, consolidation, restructuring, financing, buying a share or all of our company by any other company, or our purchase of any other company, or during negotiations. Sharing your information to any other party other than what has been mentioned and after notifying you and agreeing to share. With third parties in an aggregated and/or anonymized form that cannot reasonably be used to identify you.

Your options: Marketing and Choice Rejection: “Naqel Application” gives users, and service providers, the opportunity to choose to reject communications from us or our partners in the aspect in which we request information about the visitor. You have the option to ask us not to use your personal data for marketing purposes, delete it from our database, not receive future communications or not use our services.

Access to information: The laws give you the right to access information we hold about you. You can exercise your right of access in accordance with the provisions of the law. Any access request will be subject to a fee of 5 JOD to meet our costs of providing you with the information we hold about you.

Changes to this Privacy Policy: We may change this Privacy Policy from time to time. If we make any substantial changes to the way we handle your personal data, or to our Privacy Policy, we will provide you with notice through the Services or by other means such as email. Your continued use of the Services after such notice constitutes your acceptance of those changes. We encourage you to periodically review the Privacy Policy for the latest information on our privacy practices.

Security precautions: Your profile with Naqel App is protected by One Time Password OTP so that you and authorized Naqel App employees have access to your account information.

In the event of exiting the application, the One Time Password OTP system is used and a code is sent to the cell phone linked to the account to enter the application again. We use the password for the accounts of service providers (drivers and companies).

Naqel Application employee will not proactively contact you and ask for any personal account information, including your password.

Naqel Application makes every effort to ensure the security and protection of your personal data in its system. There are dedicated employees of “Naqel Application” to maintain the privacy policy set forth herein and any other privacy initiatives, and to periodically review web security and ensure that every employee of the “Naqel Application” is aware of and understands the security practices.

Do not share your information with any other person or entity, and in the event that you share this information, you are solely responsible therefore.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, Naqel Application cannot guarantee the security of any personal data you transmit or sent to it and so there's more personal responsibility.

If you have any queries on this matter, you can refer to the customer terms and conditions of use, to the extent permitted by applicable law, “Naqel Application” expressly disclaims any liability that may arise in the event that any parties obtain the personal data that you submit to “Naqel Application”.

Cookies: Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website and the services we offer. By accessing and browsing the website, you agree to our use of cookies.

Contact us: If you have any inquiries, notes, or requests related to the privacy statement, or if you have any complaints or objections regarding the way “Naqel Application” handles your personal data, please contact us at the e-mail: help@naqel.online or through the application on the service contact within the application.